Rubbish Removal Waterloo Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Waterloo provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services. These terms are intended to comply with applicable laws and waste regulations in England and Wales.
Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Company means Rubbish Removal Waterloo, the provider of rubbish removal and waste collection services.
Customer means any individual, business, organisation, or other entity that requests or uses the services of the Company.
Services means rubbish removal, waste clearance, collection, loading, transportation, and related services provided by the Company, whether for domestic, commercial, or construction waste.
Waste means any items, materials, goods, refuse, junk, debris, or other waste matter the Customer asks the Company to remove, subject to applicable regulations and any exclusions stated in these Terms and Conditions.
Booking means an order for Services placed by the Customer and accepted by the Company, whether made by telephone, email, online form, or any other communication method agreed by the Company.
Scope of Services
The Company offers rubbish removal and waste collection services including, but not limited to, household clearances, garden waste collection, office and commercial clearances, and removal of non-hazardous construction waste. The precise scope of the Services will be as agreed with the Customer at the time of booking.
The Company reserves the right to refuse the removal of any waste that is prohibited by law, requires specialist handling or licensing beyond the Company's authorisation, or poses an unacceptable risk to health, safety, or the environment.
Booking Process
Customers may request a booking by contacting the Company through an accepted communication method. The Customer will be asked to provide accurate details of the location, type, volume, and approximate weight of waste to be collected, as well as access arrangements, parking availability, and any special circumstances.
Based on the information provided, the Company may give an estimated quotation and proposed date and time for the provision of Services. Any quotation issued before site attendance is an estimate only and may be revised following a physical assessment of the waste and access conditions by the Company's operatives.
A booking is not considered confirmed until the Company has accepted the request and communicated confirmation to the Customer. The Company reserves the right to decline a booking at its discretion.
The Customer is responsible for ensuring that all details provided are accurate and complete. Additional charges may apply if the waste type, volume, or access conditions differ materially from those described at the time of booking.
Estimates, Quotes and Pricing
Prices are usually based on factors including the volume of waste, its type and weight, labour required, and any additional services requested such as light dismantling or sorting. The Company may provide an estimated price range before the visit, which is subject to confirmation once the operatives attend the site.
If, upon arrival, the Company assesses that the waste exceeds the estimated amount or differs in type, the Company will inform the Customer and provide a revised price before proceeding. If the Customer does not accept the revised price, the Company is not obliged to carry out the Services and may charge a call-out or attendance fee where previously notified.
Prices are quoted in pounds sterling and may be subject to VAT or other applicable taxes, which will be clearly stated where charged.
Payments and Invoicing
Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection. The Company may accept payment by cash, card, bank transfer, or other methods communicated to the Customer at the time of booking.
For business and trade Customers, the Company may, at its discretion, agree to invoice after completion, in which case payment terms will be as stated on the invoice, usually within a specified number of days. Late payments may incur interest and recovery costs in accordance with applicable law.
The Customer agrees to provide valid payment details and to ensure that sufficient funds are available. If payment is declined or reversed, the Company reserves the right to pursue the outstanding amount together with any reasonable costs of recovery.
Cancellations and Changes
The Customer may cancel or amend a booking by contacting the Company as soon as reasonably practicable. Where a cancellation is received within a reasonable time before the scheduled appointment, the Company will usually not charge a cancellation fee. However, the Company reserves the right to apply a cancellation charge if the cancellation is made at short notice, typically on the day of service, or after operatives have been dispatched.
If the Customer fails to provide access to the property or site at the agreed time, or if the Company is unable to carry out the Services due to circumstances within the Customer's control, the Company may treat this as a same-day cancellation and charge a call-out or cancellation fee.
The Company may cancel or reschedule a booking in the event of operational difficulties, severe weather, vehicle breakdown, staff shortage, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Customer as soon as possible and, where feasible, offer an alternative appointment. The Company shall not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
Customer Obligations and Access
The Customer must ensure that the Company has safe, reasonable, and lawful access to the waste and the property or site where the Services are to be provided. This includes arranging any required parking, permits, keys, security codes, or authorisations in advance and complying with any site rules or regulations.
The Customer must ensure that all waste to be collected is clearly identified and separated, where appropriate, from items that are not to be removed. The Company shall not be responsible for the removal of items that were not clearly designated as waste. The Customer is encouraged to remove or clearly mark any items that must not be taken.
The Customer must not request the removal of any waste that they do not own or have lawful authority to dispose of. By engaging the Services, the Customer confirms that they have the right to dispose of the waste in question.
Waste Types and Prohibited Materials
The Company operates in accordance with applicable waste regulations. Certain types of waste, including but not limited to asbestos, clinical or medical waste, chemical waste, pressurised containers, certain electrical and electronic equipment, flammable or explosive items, and hazardous substances, may be subject to additional restrictions, require specialist handling, or be refused by the Company.
The Customer must inform the Company in advance if any hazardous or specialist waste is present. The Company reserves the right to refuse to remove such waste or to adjust the price accordingly if specialist disposal routes are required.
Service Performance and Timeframes
The Company will use reasonable endeavours to carry out the Services on the agreed date and within any specified time window. However, arrival times are approximate and may be affected by traffic, weather, operational issues, or other delays beyond the Company's control.
The Company does not guarantee completion times, especially for larger clearances or where additional waste is discovered on site. The Customer should allow reasonable flexibility for the completion of the job.
Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. If the Customer believes that the Services have not been performed with reasonable care and skill, they must notify the Company promptly, providing details of the issue, and allow the Company a reasonable opportunity to investigate and, where appropriate, rectify the matter.
The Company's liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the price paid or payable by the Customer for the relevant Services, except where such limitation is prohibited by law.
The Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, loss of goodwill, or loss of opportunity, arising from the provision or non-provision of the Services.
Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Damage to Property
The Company will take reasonable care when carrying out the Services to avoid damage to property. However, the Customer should take reasonable steps to protect floors, walls, fixtures, and other items if they are concerned about potential scuffs or marks during the removal process.
The Company shall not be responsible for normal wear and tear or superficial damage that may occur as a result of moving bulky items through confined spaces, provided reasonable care has been taken. The Company shall also not be liable for any pre-existing damage to property or items.
Title and Responsibility for Waste
Once the waste has been loaded onto the Company's vehicle and payment has been made or arranged in accordance with these Terms and Conditions, title in the waste passes to the Company. From that point, the Company is responsible for transporting and disposing of the waste at an authorised facility, in accordance with relevant regulations.
The Company will, where required by law, hold appropriate licences or registrations relating to waste carriage and disposal. The Customer acknowledges that the Company may segregate, recycle, or reuse certain materials and may transfer waste to third parties where lawful and appropriate.
Compliance with Waste Regulations
The Company is committed to compliant rubbish removal and responsible waste management. All Services will be carried out with regard to applicable environmental legislation, duty of care requirements, and best practice in waste handling and disposal.
The Customer agrees not to request or encourage any unlawful disposal of waste and acknowledges that fly-tipping, illegal dumping, and improper handling of waste are criminal offences. The Customer must provide accurate information about the nature and source of the waste to allow the Company to comply with its regulatory obligations.
Complaints and Disputes
If the Customer has a complaint about the Services, they should contact the Company as soon as possible, providing full details and any relevant evidence. The Company will investigate the complaint and aim to respond within a reasonable timeframe.
The Customer agrees to give the Company a reasonable opportunity to address any concerns before taking further action. This may include a return visit, a partial refund, or another form of resolution where appropriate and at the Company's discretion, subject always to the limitations set out in these Terms and Conditions.
Privacy and Data Protection
The Company may collect and process personal data relating to Customers, such as contact details, service addresses, and payment information, for the purposes of managing bookings, providing Services, taking payment, and meeting legal obligations.
The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. Personal data will not be sold to third parties. It may, however, be shared with service providers, regulatory bodies, or law enforcement where required by law or necessary for the performance of the Services.
Amendments to Terms and Conditions
The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company's operations. Any updated Terms and Conditions will apply to new bookings from the date they are published or otherwise communicated to Customers.
For ongoing or scheduled Services, the Company will give reasonable notice of any changes that may materially affect the Customer's rights or obligations.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
